Do members need to create an account to use the chat?

No. Members can use the chat without logging in. If they create an account, their conversation history is saved so they can return to previous questions.

What types of content can I upload?

YouTube videos, video files, PDF documents, Word documents, and rich text documents created in our built-in editor. YouTube videos are automatically transcribed.

How does the AI know what to cite?

Every piece of content you upload is chunked and indexed. When a member asks a question, the AI retrieves the most relevant passages and cites them directly in its response.

Can I use my own domain?

Yes, with the Enterprise plan. Standard plan churches use a subdomain like mychurch.doctrinally.ai. Enterprise churches can use their own domain like ai.mychurch.com.

What happens if I exceed my monthly limits?

Document uploads are unlimited on both plans, so there is no upload overage. If you opt in to message overage, extra messages beyond your monthly limit are billed at $0.10 each on the Standard plan and $0.05 each on the Enterprise plan, capped at whatever limit you configure.

Is my church's data secure?

Yes. Each church's data is fully isolated. Members of one church cannot access another church's content, and all data is encrypted in transit and at rest.

Privacy Policy — Doctrinally.AI

1. Introduction

Doctrinally.AI ("we," "us," or "our") operates an AI-powered chat platform for churches. This Privacy Policy describes how we collect, use, and protect information when you use our website, services, and applications (collectively, the "Service").

2. Information We Collect

Account Information

When you create an account, we collect your name, email address, and password. Church administrators also provide church name, address, phone number, and logo.

Chat Data

When members use the AI chat, we process the messages they send and the responses generated. For authenticated users, chat history is stored to enable conversation continuity. Guest users' messages are processed but not permanently stored.

Uploaded Content

Church administrators may upload documents, videos, and other content to be indexed for AI retrieval. This content is stored securely and used solely to power the church's AI chat experience.

Usage Data

We collect anonymized usage metrics including message counts, document upload counts, and visitor counts for analytics and billing purposes. We use cookies to track unique visitors on a per-church basis.

Payment Information

Payment processing is handled by Stripe. We do not store credit card numbers or sensitive payment details on our servers. Stripe's privacy policy governs the handling of your payment information.

Checkout and Signup Information

When you begin a subscription checkout or start creating an account, we may collect your name, email address, and church information before the process is completed. If you do not finish signing up or subscribing, we may retain this information so we can follow up with you about completing your signup, answer questions, or offer assistance. You can ask us to stop contacting you at any time by replying to any such message or emailing [email protected].

3. How We Use Information

We use collected information to:

Provide, maintain, and improve the Service
Process messages through AI models to generate relevant responses grounded in church content and scripture
Index and retrieve church-uploaded content for AI-powered chat
Track usage for billing and analytics dashboards
Classify conversation topics for analytics (using AI topic classification)
Communicate with you about your account and the Service
Contact you about products or services you have shown interest in, including following up on incomplete signups or checkouts and responding to inquiries
Detect, prevent, and address security issues

4. AI Processing

Messages sent through the chat are processed by third-party AI models (currently OpenAI) to generate responses. Your messages are sent to these providers solely for the purpose of generating responses and are subject to their respective privacy policies. We do not use your church's content or member conversations to train AI models.

5. Data Sharing

We do not sell your personal information. We share data only with:

AI providers (OpenAI) — for processing chat messages and generating responses
Stripe — for payment processing
Vercel — for hosting, file storage, and domain management
Trigger.dev — for background document processing

6. Data Security

We implement industry-standard security measures including encrypted data transmission (TLS/SSL), secure password hashing, and role-based access controls. Church data is isolated per organization — one church cannot access another church's content, members, or conversations.

7. Data Retention

Account data is retained for the duration of your subscription. Chat history is retained until the user or church administrator deletes it. Uploaded documents are retained until deleted by the administrator. If a church cancels its subscription, data is retained for 30 days before permanent deletion.

8. Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your account and associated data
Export your data
Opt out of non-essential communications

9. Children's Privacy

The Service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at [email protected].